It’s a crucial element of sustainability.
Your customers are your oxygen supply. If they disappear, so do you.
What you do right for someone can come back many times more by a “different someone.”
Customer service breaks down into several categories:
We all know the New Year gives us a rush of motivation, but more often than not, that heightened motivation is short lived. It makes sense that circumstantial motivation isn't real motivation and that's because it didn't come from within us. Instead it came from an external source. It's the same as a friend, co-worker, or internet guru giving you a buzz. Nothing will get done in the long term.
We all know that feeling when a friend or company promises that they'll do something for you but never follows through.
People tend to prove that they're unreliable time and time again. Yet, often times we justify that we're human; and humans have flaws. We forgive and forget to have it happen all over again.
Why are people so unreliable? A friend might say that they'll be at a certain place at a specific time to help you out with that problem you're having, or a company promises to solve that issue or to have the expected results met on time, but to no avail. Why do we trust just to have our expectations let down?